Returns Policy

We really hope that you are satisfied with your order but if, for any reason, you are not then please do follow our returns policy below:


With all UK website orders, we allow 14 days where you can return unwanted goods back to us in their original condition. We also accept faulty goods 30 days from the date of the receipt aswell.


Please note that we cannot accept returns on either Edible or Personalised/ Bespoke items.

Damaged/Incorrect/Missing Items

If you have a problem please contact us within 28 days of receiving your order. 

Please ensure you contact us prior to returning your items. Without this contact, we will be unable to process your return.

Although we do everything possible to ensure items are sent out in perfect condition, very occasionally items may get damaged during transit.  If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty and send us a photograph of the item clearly showing the damage, so that we can resolve this for you.

If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please contact us on: as soon as possible with a photograph of the incorrect item. If you do not receive all of the items that you have ordered please let us know so that we can look into this further. Depending on the circumstances we may ask you to return the item; in instances such as this, we will refund your return postage costs.

Return Address: Cake Craft by Charlotte and May, 43 Fountain Lane, Hockley, Essex, SS5 4ST.

Please note (Disclaimer):

  • We are not responsible for lost or damaged packages but will do everything we can to assist you.
  • Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt, excluding postage costs. If the item is returned due to faulty goods then the postage will be refunded also.
  • Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
  • Only available within the United Kingdom


If you need any help or assistance, a member of our team will be more than happy to help!

Please Email;